Contact Us
We'd love to hear from you! Whether you have questions about using When It Was, want to share feedback, discuss partnership opportunities, or need technical support, we're here to help.
📧 Email: contact@whenitwas.com
⏰ Response Time: We typically respond within 1-2 business days. For urgent technical issues, we aim to respond within 24 hours.
How Can We Help?
We handle all types of inquiries, including:
📍 General Questions
Questions about using the platform, finding locations, or understanding features
🤝 Partnerships
Collaboration opportunities with historical societies, libraries, schools, or organizations
💬 Feedback & Suggestions
Ideas for new features, improvements, or additional locations to cover
🛠️ Technical Support
Account issues, upload problems, or bugs you've encountered
📸 Content Questions
Photo permissions, copyright concerns, or content verification requests
🏢 Business Inquiries
Advertising, sponsorships, data licensing, or API access
Send Us a Message
Connect on Social Media
Follow us for updates, historical discoveries, and community highlights:
Follow When It Was on Facebook
Get the latest features, historical stories, new location additions, and community contributions.
Partnership Opportunities
We're actively seeking partnerships with:
- Historical Societies & Museums - Share your archives and expertise with our community
- Public Libraries - Provide access to local history resources and digitized collections
- Educational Institutions - Use our platform for teaching local history and research methods
- Local Governments - Preserve and share municipal historical records
- Genealogy Organizations - Help researchers discover family history connections
- Media Outlets - Collaborate on historical features and community stories
If you represent an organization interested in partnering with When It Was, please reach out to discuss collaboration opportunities.
Press & Media Inquiries
Members of the press interested in covering When It Was, requesting interviews, or seeking information about our platform should contact us at contact@whenitwas.com with "Press Inquiry" in the subject line.
We can provide:
- Platform demos and screenshots
- Statistics and usage data
- Founder interviews
- Historical case studies
- Community impact stories
Privacy & Security
Your privacy matters to us. All messages sent through our contact form are confidential. We use your contact information solely to respond to your inquiry and will never sell, share, or distribute your personal information to third parties.
For detailed information about how we handle data, please read our Privacy Policy.
Technical Support
If you're experiencing technical issues with When It Was, please provide as much detail as possible when contacting us:
- Your web browser and version (Chrome, Firefox, Safari, etc.)
- Device type (desktop, mobile, tablet)
- Operating system (Windows, Mac, iOS, Android)
- Exact error message (if applicable)
- Steps to reproduce the issue
- Screenshots (if relevant)
The more information you provide, the faster we can identify and resolve the problem!
Before Contacting Support...
Check our FAQ page for answers to common questions about using the platform, contributing content, and troubleshooting issues. You might find your answer there immediately!
Location & Office
When It Was is a digital platform serving communities nationwide. While we don't have a physical office open to the public, we're based in Palatine, Illinois—the hometown where our historical database began.
Mailing Address: Available upon request for official correspondence.
We're Here to Help
Our goal is to make When It Was the best possible experience for everyone exploring local history. Your questions, feedback, and suggestions help us improve the platform and better serve our community.
Whether you're a contributor sharing memories, a researcher seeking information, or a newcomer exploring our platform for the first time—we're grateful you're here, and we're ready to assist however we can.
Thank you for being part of When It Was!